Professional Negligence.
When a solicitor, surveyor, accountant or other professional falls below the standard you were entitled to expect and it costs you money, you may have a claim. These cases are technical, so we'll tell you honestly whether yours stacks up.
When does a professional's mistake become a claim?
Not every mistake by a professional is negligence. A claim arises only where the professional fell below the standard of a reasonably competent practitioner in their field, and where that failing actually caused you a financial loss. Professionals are not guarantors of a perfect outcome, they are required to exercise reasonable skill and care, no more and no less. So the questions we ask first are whether what happened was genuinely below an acceptable standard, and whether you are worse off as a result. If the answer to both is yes, you may have a claim worth pursuing.
The professionals we act against
Claims can be brought against a wide range of professionals, and we advise on most of them: solicitors and barristers (for example, missing a deadline, negligent drafting, or poor advice on a transaction); surveyors (failing to spot subsidence, damp or other defects); accountants and tax advisers (negligent advice leading to a tax bill or penalty); and architects, engineers and other construction professionals (negligent design or supervision). Financial advisers can also be liable for unsuitable advice, though for smaller cases the Financial Ombudsman Service may offer a lower-cost route. Medical and clinical negligence works differently and is dealt with on our personal injury and medical negligence page.
Proving the claim, and the part that’s hardest
A professional negligence claim has three ingredients: a duty of care, a breach of that duty, and loss caused by the breach. The duty is usually straightforward, it comes with the professional relationship. The breach calls for expert evidence: the court will not judge the standard of care on its own, so an independent expert in the same profession is almost always needed to say what a competent practitioner should have done. The hardest part is usually causation, showing that, but for the negligence, you would have been better off. Establishing what would have happened with competent advice is where these cases are won and lost, which is why we assess the evidence carefully at the outset.
How long do you have to claim?
The basic limit is six years from the negligent act, or three years from when you knew (or should have known) that you had suffered a loss because of it, whichever is later, with a longstop of fifteen years. That sounds generous, but in professional negligence the loss often does not surface until years after the advice was given, and pinning down when the clock started can be difficult. There are also special rules where the negligence was deliberately concealed. The practical point is simple: do not assume there is plenty of time, and take advice as soon as you suspect something has gone wrong.
How we help
We act for individuals and smaller businesses across South Wales and the South West, and we are realistic from the start about a claim’s strengths, the expert evidence it will need, and what it is likely to be worth. Many professional negligence claims can be funded by a “no win, no fee” agreement, often with insurance to cover the risk on costs, and we will explain the options that fit your case; for the wider picture on process and costs, see our civil litigation page. Where a claim is better settled than fought we will tell you, and mediation is often well suited to these disputes. To talk through what happened, you can request a callback or contact our team.
Not every professional mistake is negligence, we focus on whether it fell below the proper standard and what it actually cost you.
Our approachClear advice. Practical next steps.
Every professional negligence matter is different. We start by understanding your situation before we recommend an approach.
We won't push you toward a process that doesn't fit. We won't drag things out. And we'll always tell you what something will cost before we start it.
- A dedicated specialist for your matter, backed by the wider Robertsons disputes & claims team
- Transparent pricing — clear written costs before any work begins
- Plain-English advice — no jargon, no surprises
- Offices across South Wales and the South West
Real stories from real clients
“Amazing solicitors from start to finish. Couldn't do enough for me, always so helpful, and kept me updated on everything. I could always speak to someone. Would recommend to anyone needing a solicitor.”Sarah Macey Dispute
“Excellent five star service from start to finish! Would highly recommend these solicitors to get the job done. Professional and fast.”Anon
“Fantastic experience with Robertsons Solicitors. Kept well informed at every step of the proceedings. Achieved an amazing result and I highly recommend them - friendly and professional.”Jens
Who would be looking after you?
Some of your professional negligence team at Robertsons.
Liz O'Connor
Liz is an Associate Director in the Litigation & Dispute Resolution team at Robertsons Solicitors and heads the firm's Employment department. Qualified in 2008, she has over 15 years' experience advising individuals and businesses on employment matters, partnership and shareholder disputes, and a wide range of contentious work, with a practical, commercially minded approach.
View profileLuke Hallinan
Luke is a Director at Robertsons Solicitors and head of the Civil Litigation department. Qualified in 1989, he has over 30 years' experience in contentious litigation for both individuals and businesses, with particular strengths in neighbour and boundary disputes and contentious probate, alongside commercial litigation, property disputes and professional negligence. He founded the firm's debt recovery department.
View profileOlivia James
Olivia is a Litigation & Employment Legal Executive. She supports the team's solicitors across a range of contentious matters, preparing legal documents, managing case files and ensuring client matters progress smoothly and efficiently.
View profileRobyn Bramham-Exley
Robyn is a Litigation and Employment Legal Executive. She supports the firm's Litigation and Employment team across commercial, property, employment and contentious probate matters, assisting with proceedings, witness statements, disclosure and court preparation. She holds the CILEx Level 3 Diploma and CPQ Advanced Paralegal Qualification.
View profileQuestions clients ask us about professional negligence
Yes — surveyors who prepare homebuyer's reports or structural surveys owe a duty of care to the purchaser and can be liable for negligent surveys that fail to identify significant defects. A claim typically arises where a surveyor failed to identify a defect — such as subsidence, damp, structural movement, or Japanese knotweed — that a competent surveyor should have identified and reported. Damages are usually the cost of remedying the defect, or the difference in value between the property as described in the survey and its actual value. Mortgage valuation surveyors also owe a duty of care in some circumstances, though the scope of a valuation is narrower than a full structural survey. The key question is always whether a reasonably competent surveyor in the relevant category should have identified and reported the defect.
Yes — architects, engineers, project managers, and other construction professionals owe duties of care to their clients and can be liable for negligence causing financial loss. Common claims include: negligent design leading to structural problems or building failures; failure to comply with building regulations or planning requirements; negligent supervision of a construction project; errors in specification or contract administration; and certification of work that does not meet the required standard. Construction professional negligence claims often arise alongside or from defects in a building — the question of whether the professional is responsible rather than the contractor is frequently central. Expert evidence from a specialist in the relevant discipline is almost always required. Claims of this type can be complex and high-value.
Yes — accountants and financial advisers owe their clients a duty of care and can be held liable for negligent advice that causes financial loss. Common claims against accountants include: negligent audit or financial reporting; errors in tax advice that result in an avoidable tax liability or penalty; negligent preparation of accounts that misrepresent a business's financial position; and failure to advise on tax planning opportunities. Claims against financial advisers commonly arise from unsuitable investment recommendations, failure to explain risk, or advice that does not take account of the client's circumstances. Financial advisers regulated by the FCA can also be the subject of complaints to the Financial Ombudsman Service, which provides a lower-cost alternative to litigation for smaller claims.
Yes — solicitors owe their clients a duty to exercise reasonable skill and care, and claims against solicitors for negligent advice or conduct are among the most common professional negligence cases. Common examples include: missing a limitation deadline, causing a claim to be time-barred; failing to advise on the risks of a transaction; negligent drafting of a will, contract, or other document; errors in conveyancing that cause financial loss; and failure to follow a client's instructions. All solicitors must be insured, and claims are typically met by their professional indemnity insurers. The Solicitors Regulation Authority also has powers to investigate solicitor conduct, though a regulatory complaint is separate from a civil negligence claim and does not result in compensation.
Almost always yes — an expert witness in the relevant profession is required to establish what the standard of care was and whether the defendant professional fell below it. The court will not assess the standard of care without expert assistance — it is not something judges decide based on their own knowledge. In most professional negligence cases, both parties instruct their own experts, who exchange reports and — if the case proceeds to trial — give evidence. In some cases, a single joint expert is appointed. The quality and credibility of expert evidence is often the decisive factor in these cases. Instructing the right expert — one with genuine expertise in the relevant specialism and experience of giving evidence — is one of the most important steps in any professional negligence claim.
The limitation period for professional negligence claims is six years from the date of the breach of duty, or three years from the date of knowledge — whichever is later — under the Limitation Act 1980. The date of knowledge is when you first knew, or ought reasonably to have known, that you had suffered a significant injury or loss attributable to the professional's act or omission. In some cases — particularly where the negligence was concealed — a longer period may apply. Identifying the date from which time runs can be complex in professional negligence cases: loss may not be apparent until years after the negligent advice was given. Taking legal advice as soon as you suspect negligence is strongly recommended — do not assume there is plenty of time.
Professional negligence claims are rarely quick. The pre-action protocol alone — with its three-month response period for the professional — takes several months before proceedings are even issued. Once proceedings are issued, professional negligence cases are almost always allocated to the multi-track, involving detailed disclosure, expert evidence, and in many cases a multi-day trial. From issuing proceedings to trial, a contested professional negligence case typically takes two to three years — sometimes longer for complex matters involving multiple parties or large sums. Most cases settle before trial, often after exchange of expert evidence makes each side's position clearer. The cost and uncertainty of litigation drives settlement in the majority of cases.
The measure of damages in a professional negligence claim is the loss caused by the negligence — you are entitled to be put in the position you would have been in had the professional not been negligent. This can include: the difference in value between what you received and what you should have received; wasted expenditure incurred in reliance on negligent advice; loss of a transaction that should have been completed; and consequential losses flowing from the negligent act. In some cases — particularly where the professional's negligence has deprived the claimant of a chance of a better outcome — damages may be assessed on a loss of chance basis. The amount recoverable depends on the specific facts and the counterfactual — what would have happened with competent advice.
To succeed in a professional negligence claim, you must establish three things. First, duty of care — that the professional owed you a duty to exercise reasonable skill and care, which usually follows from the professional relationship. Second, breach — that the professional fell below the standard expected of a competent practitioner in their field. Third, causation and loss — that the breach caused you a quantifiable financial loss. Causation is often the most difficult element: you must show that but for the professional's negligence, you would have been in a better position. Establishing what would have happened if the professional had acted correctly — the counterfactual — frequently requires expert evidence. Without all three elements, a claim will fail even if the professional's conduct was clearly substandard.
Professional negligence occurs when a person or firm providing professional services fails to meet the standard of care expected of a competent professional in their field, causing loss to their client. Claims can be brought against a wide range of professionals including solicitors, barristers, accountants, financial advisers, surveyors, architects, engineers, doctors, dentists, and other regulated or skilled practitioners. The professional must have owed the claimant a duty of care — which usually arises from the professional relationship — and must have fallen below the standard of a reasonably competent practitioner. Professional negligence claims are among the most technically demanding in civil litigation, requiring expert evidence on the applicable standard of care.
Where a professional provides services under a contract, a claim can be brought in both negligence (tort) and breach of contract. The practical differences are: limitation — a contract claim runs from the date of breach, while a negligence claim in tort runs from the date damage is suffered (which may be later); the measure of damages may differ — contract damages aim to put the claimant in the position they would have been in if the contract had been performed, while tort damages aim to put them in the position they would have been in if the negligence had not occurred; and the duty of care in tort can in some circumstances extend to third parties who were not party to the contract. In most professional services cases, both claims are pleaded together.
The Professional Negligence Pre-Action Protocol sets out the steps parties should follow before issuing court proceedings. It requires the claimant to send a preliminary notice to the professional as soon as they decide a claim may be made — this gives early warning and allows the professional to notify their insurer. The claimant must then send a detailed letter of claim setting out the allegations, the evidence relied on, the loss suffered, and the remedy sought. The professional has three months to investigate and respond. This is longer than in most other pre-action protocols and reflects the complexity of professional negligence cases. Compliance with the protocol is not optional — failure to follow it can result in adverse costs orders. The protocol process also frequently leads to settlement without the need for court proceedings.
Have a question that isn't covered here? Speak to one of our professional negligence specialists directly.
Practical advice you can read at your own pace
Rent Smart Wales: what landlords and tenants need to know
Every landlord in Wales must register with Rent Smart Wales, and self-managing landlords need a licence too. What that means, the penalties for ignoring it, and tenants' rights.
Legal Action Highlights Safety Concerns at Barry Funfair
Read the latest Case study from our Personal Injury team.
New landlord and tenant obligations under the Renting Homes (Wales) Act
The Renting Homes (Wales) Act 2016 came into effect on 1st December 2022. Read about the changes.
Under What Circumstances Can You Force a House Sale? A Guide
There are a number of circumstances where you can force a sale of a property. Here we explore those options.
Across South Wales and the South West
Cardiff
6 Park Place, Cardiff, CF10 3RS
029 2023 7777
Visit office pageSwansea
Princess Quarter, 18 Princess Way, Swansea, SA1 3LW
01792 720 721
Visit office pageBarry
6 St Nicholas Road, Barry, CF62 6QW
01446 745 660
Visit office pageBristol
Trym Lodge,1 Henbury Road, Westbury-On-Trym, Bristol, BS9 3HQ
Appointment only0117 325 9545
Visit office pageNewport
8a Pentonville, Newport, NP20 5HB
Appointment only01633 742 741
Visit office pageGet started with our professional negligence team
Confidential, no pressure, and we'll explain what's involved before you commit to anything.