Reasonable Adjustments

In this page

We want to make sure nothing gets in the way of giving you a good service. If there is anything we can do differently, in how we communicate with you, or when and how we meet, please tell us using the form below. Tell us your access needs and we will do what we can to accommodate you.

Why we ask

Everyone is different, and small changes can make a real difference: larger print, communicating in writing rather than by phone, more time to read things over, or meeting in a way that suits you better. This form lets you tell us what would help, so we can put it in place from the start rather than after the event.

A few things to know

• You only need to complete the parts that are relevant to you. The form adjusts as you go, so you will not be asked about anything that does not apply.
• Telling us is voluntary, and we will only use what you share to make adjustments for you. It is held securely and treated confidentially in line with our privacy policy.
• You can tell us about an adjustment at any time, not only when you first instruct us. If your needs change, just let us know.
• If you would like this form in another format, larger print, Easy Read, or to go through it with us over the phone, please ask and we will help.

Tell us what would help

Please complete the form below. Choose the areas you would like us to know about, and you will only be asked about those.

What happens next

Once you have sent the form, we will make a note of the adjustments on your file and put them in place. If we need to check anything with you, we will be in touch. You can update us at any time.