Civil Litigation & Court Claims.
Most disputes are better resolved without a trial, but if yours can't be, you need a clear-eyed view of the process, the costs and the risks. We help you weigh up whether to litigate and guide you through it if you do.
Is going to court the right move?
Court is a last resort, and the first job is to work out whether your dispute belongs there at all. That means weighing the strength of your case, the amount at stake, and the likely cost and time against what you stand to gain, and it means trying to settle first. The courts expect parties to attempt to resolve disputes without litigation, and an unreasonable refusal to consider settlement or mediation can count against you on costs even if you win. For many people the right answer is a well-judged letter, a negotiation, or mediation rather than a claim form. We give you a straight assessment of your prospects before you commit to anything.
What it costs, and who pays
Litigation can be expensive, so we are clear about cost from the outset: we charge by the hour and give you a written estimate. In the fast track and multi-track, the general rule is that the loser pays the winner’s costs, but recovery is rarely the full amount you have spent, and it is assessed by the court. On the small claims track (most claims up to £10,000) you generally cannot recover your legal costs even if you win, so paying for a solicitor has to be proportionate to what is at stake. Where a case justifies it, options such as “no win, no fee” agreements and legal-expenses insurance can help manage the risk. An honest comparison of likely cost against likely recovery is part of our first conversation with you.
Settling without a trial
The large majority of disputes settle before they reach a judge, and that is usually a good thing, settlement is faster, cheaper and more certain than trial. Alternative dispute resolution, especially mediation, has a high success rate, and the courts now actively expect parties to try it. Tactical settlement offers under Part 36 of the court rules can also shift the costs risk onto the other side and concentrate minds. We look for the earliest sensible opportunity to resolve your dispute on good terms, and only press on to trial when that is genuinely the better course.
What if the other side won’t pay?
A common worry is that winning is pointless if the other side simply refuses to pay, but it need not be. A court judgment can be enforced in several ways, through bailiffs, an order against the other side’s bank account or earnings, or a charge over their property, and we advise on the most effective route. The sensible step is to think about this before you start rather than after: there is little point spending money pursuing someone who genuinely cannot pay, so we look at the other side’s likely ability to meet a judgment at the outset, when it can still shape your decision.
How we help
We act for individuals and smaller businesses across South Wales and the South West, handling the full range of civil disputes, from contract and service disputes to professional negligence and personal injury, from the first letter through to trial and, if needed, enforcing a judgment. Whatever the dispute, we keep you informed about cost and risk at every stage rather than letting a case run away with itself, and we will always tell you where settlement or mediation is the better route. To talk things through, you can request a callback or contact our team. GOV.UK has general guidance on making a court claim for money.
Litigation is rarely the first answer, we'll tell you honestly whether your dispute is worth taking to court, and what it's likely to cost you.
Our approachClear advice. Practical next steps.
Every civil litigation & court claims matter is different. We start by understanding your situation before we recommend an approach.
We won't push you toward a process that doesn't fit. We won't drag things out. And we'll always tell you what something will cost before we start it.
- A dedicated specialist for your matter, backed by the wider Robertsons disputes & claims team
- Transparent pricing — clear written costs before any work begins
- Plain-English advice — no jargon, no surprises
- Offices across South Wales and the South West
What to expect, step by step
Before court
We send a letter of claim, exchange information with the other side, and explore settlement or mediation.
Starting a claim
If it can't be resolved, we issue and serve court proceedings setting out your case.
Allocation
The court assigns the claim to a track and sets a timetable to trial.
Building the case
Both sides disclose documents and exchange witness and expert evidence.
Trial or settlement
Most claims settle along the way; if yours doesn't, a judge decides, and we enforce the judgment if necessary.
Real stories from real clients
“The team were excellent in assisting me with a complex dispute with an energy provider. After struggling for three years to get any sense, I asked them to help.”Mr Kulkarni Consumer dispute
“Excellent five star service from start to finish! Would highly recommend these solicitors to get the job done. Professional and fast.”Anon
“Very efficient and professional in tackling a difficult situation. Immediate communication so that we were aware of what was going on.”Sandra Seldon
Who would be looking after you?
Some of your civil litigation & court claims team at Robertsons.
Liz O'Connor
Liz is an Associate Director in the Litigation & Dispute Resolution team at Robertsons Solicitors and heads the firm's Employment department. Qualified in 2008, she has over 15 years' experience advising individuals and businesses on employment matters, partnership and shareholder disputes, and a wide range of contentious work, with a practical, commercially minded approach.
View profileLuke Hallinan
Luke is a Director at Robertsons Solicitors and head of the Civil Litigation department. Qualified in 1989, he has over 30 years' experience in contentious litigation for both individuals and businesses, with particular strengths in neighbour and boundary disputes and contentious probate, alongside commercial litigation, property disputes and professional negligence. He founded the firm's debt recovery department.
View profileOlivia James
Olivia is a Litigation & Employment Legal Executive. She supports the team's solicitors across a range of contentious matters, preparing legal documents, managing case files and ensuring client matters progress smoothly and efficiently.
View profileRobyn Bramham-Exley
Robyn is a Litigation and Employment Legal Executive. She supports the firm's Litigation and Employment team across commercial, property, employment and contentious probate matters, assisting with proceedings, witness statements, disclosure and court preparation. She holds the CILEx Level 3 Diploma and CPQ Advanced Paralegal Qualification.
View profileQuestions clients ask us about civil litigation & court claims
Winning a judgment does not guarantee payment — if the defendant does not pay voluntarily, the claimant must take enforcement action. The main enforcement methods are: a warrant of control (instructing bailiffs to seize and sell the debtor's goods); a third-party debt order (freezing money owed to the debtor by a third party, such as a bank); a charging order (securing the judgment debt against the debtor's property); an attachment of earnings order (requiring an employer to deduct payments from the debtor's wages); and in some cases, insolvency proceedings. The most effective method depends on the debtor's financial circumstances. Checking the debtor's likely ability to pay before issuing proceedings — not just after winning — is a practical step that can save considerable time and expense.
The timeline for civil litigation depends heavily on the track, the complexity of the issues, and how contested the claim is. Small claims can be listed for hearing within a few months of issue. Fast track cases typically take nine to twelve months from issue to trial. Multi-track cases can take eighteen months to several years, particularly where there is extensive disclosure, expert evidence, or multiple parties. Most civil claims settle before trial — often after proceedings are issued and the parties have exchanged evidence. The uncertainty and cost of going to trial drives settlement in the majority of cases. Taking a realistic view of the likely timeline at the outset helps manage expectations and inform settlement decisions.
Civil litigation can be expensive, and costs recovery is never guaranteed. We charge by the hour and provide a written cost estimate at the outset. In the fast track and multi-track, the general rule is that the loser pays the winner's costs — but the amount recovered is subject to assessment by the court and is rarely 100% of the actual costs incurred. In the small claims track, costs recovery is very limited — usually confined to the court fee and fixed costs. Costs budgeting applies in most multi-track cases: parties must file and exchange costs budgets, which the court approves and which cap recoverable costs. Litigation funding and after-the-event insurance are available in some cases to manage costs risk. An honest assessment of likely costs against likely recovery is essential before committing to proceedings.
Civil claims in England and Wales are allocated to one of three tracks depending on their value and complexity. The small claims track handles most claims up to £10,000 — it is designed to be accessible without legal representation, costs recovery is very limited, and the procedure is informal. The fast track handles most claims between £10,000 and £25,000 — it has a more structured timetable, a one-day trial, and costs recovery is more substantial. The multi-track handles claims above £25,000 and complex lower-value claims — it allows for fuller case management, longer trials, and more complete costs recovery. The track a case is allocated to significantly affects the procedure, timetable, costs, and the level of legal representation that is economically justified.
If a defendant fails to respond to a letter of claim within the required period, the claimant can issue court proceedings. Once proceedings are issued and served, if the defendant fails to acknowledge service or file a defence within the required time, the claimant can apply for a default judgment — a judgment in their favour without a trial. A default judgment can then be enforced. Where a defendant acknowledges the claim but fails to file a defence, a default judgment can similarly be obtained. A defendant can apply to set aside a default judgment, but must act promptly and show a reasonable prospect of successfully defending the claim. Default judgment is a useful remedy where a defendant is avoiding engagement rather than genuinely disputing liability.
A freezing injunction — formerly called a Mareva injunction — is an urgent court order preventing a defendant from disposing of or dealing with their assets pending the outcome of litigation. It can freeze bank accounts, property, and other assets, and can extend to assets held overseas. A freezing injunction is one of the most powerful remedies in civil litigation and is available where: the claimant has a good arguable case; there is a real risk the defendant will dissipate assets before judgment; and the balance of convenience favours granting the order. Applications are often made without notice to the defendant — meaning the defendant is not told until after the order is granted. The court requires the claimant to give a cross-undertaking in damages — an undertaking to compensate the defendant if the injunction turns out to have been wrongly granted.
A letter of claim is the formal written notice sent to a potential defendant before issuing court proceedings, setting out the basis of the claim and what is being sought. It is a required step under most pre-action protocols. A well-drafted letter of claim should: identify the parties; set out the factual background clearly; explain the legal basis for the claim; quantify the loss or damage claimed with supporting documents; state what remedy is sought; give a reasonable deadline for a response — typically 14 to 28 days depending on the protocol; and warn that court proceedings will follow if a satisfactory response is not received. A letter of claim serves two purposes: it gives the defendant the opportunity to respond and settle, and it demonstrates to the court that the claimant has followed proper procedure.
A without prejudice offer is an offer to settle made during the course of a dispute that cannot be disclosed to the court when it is deciding who wins the case — it is protected from use as an admission. The most important type is a Part 36 offer — a formal offer made under Part 36 of the Civil Procedure Rules. Part 36 has specific costs consequences: if a claimant fails to beat a defendant's Part 36 offer at trial, the claimant will usually be ordered to pay the defendant's costs from the date the offer expired, even though the claimant won. If a defendant fails to beat a claimant's Part 36 offer, the claimant receives enhanced interest and an additional costs uplift. Part 36 offers are a powerful tactical tool — receiving one should always prompt urgent consideration of whether to accept.
Alternative dispute resolution (ADR) covers processes for resolving disputes outside the court system — including mediation, arbitration, expert determination, and early neutral evaluation. Courts in England and Wales actively encourage ADR and can penalise parties who unreasonably refuse to engage with it, even if they ultimately win the case. Since amendments to the Civil Procedure Rules in 2024, courts have stronger powers to order parties to attempt ADR before or during proceedings. ADR is not strictly mandatory before issuing a claim, but unreasonable refusal to engage is a significant costs risk. Mediation in particular has a high settlement rate and resolves disputes significantly faster and more cheaply than full litigation. Attempting ADR — and being seen to have done so — strengthens a party's position throughout the litigation process.
Civil litigation is the process of resolving disputes between parties through the court system — as opposed to criminal proceedings, which are brought by the state. It covers a wide range of disputes including breach of contract, property disputes, professional negligence, debt recovery, and claims for compensation. You should consider litigation when other attempts to resolve a dispute have failed, when the amount at stake justifies the cost and time involved, and when you have a legally sound basis for your claim. Litigation is a last resort — courts expect parties to attempt to resolve disputes without proceedings, and unreasonable refusal to engage in settlement or alternative dispute resolution can have costs consequences. Taking legal advice before issuing a claim helps you assess the strength of your position and the realistic prospects of success.
The time limit for bringing a civil claim depends on the type of claim. The standard limitation period under the Limitation Act 1980 is six years for contract claims and tort claims involving property damage. Personal injury claims must be brought within three years of the injury or the date of knowledge. Claims against a solicitor or other professional for negligence are generally six years from the breach, or three years from the date of knowledge if later. Defamation claims must be brought within one year. Some claims — including those involving fraud or mistake — have extended or modified limitation periods. Missing a limitation period is usually fatal to a claim — the defendant can apply to have it struck out. Taking legal advice promptly when a dispute arises is essential to preserve your right to claim.
Pre-action protocols are sets of steps that parties are expected to follow before issuing court proceedings. They require parties to exchange information, set out their positions clearly, and attempt to resolve the dispute without litigation. Most types of civil claim have a specific protocol — for construction disputes, professional negligence, debt recovery, and others. Where no specific protocol applies, the Practice Direction on Pre-Action Conduct and Protocols sets out general requirements. Compliance with the relevant protocol is not optional: courts actively consider whether parties have followed it, and a party that has unreasonably failed to comply may face adverse costs orders even if they win the case. Following the protocol also often leads to settlement without the need for court proceedings.
Have a question that isn't covered here? Speak to one of our civil litigation & court claims specialists directly.
Practical advice you can read at your own pace
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Alternative Dispute Resolution. What Are the Options?
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Advantages and Disadvantages of Litigation: A Quick Guide
A Quick Guide to the Advantages and Disadvantages of Litigation. What to consider.
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What happens if you don’t have a solicitor and are a litigant in person?
Across South Wales and the South West
Cardiff
6 Park Place, Cardiff, CF10 3RS
029 2023 7777
Visit office pageSwansea
Princess Quarter, 18 Princess Way, Swansea, SA1 3LW
01792 720 721
Visit office pageBarry
6 St Nicholas Road, Barry, CF62 6QW
01446 745 660
Visit office pageBristol
Trym Lodge,1 Henbury Road, Westbury-On-Trym, Bristol, BS9 3HQ
Appointment only0117 325 9545
Visit office pageNewport
8a Pentonville, Newport, NP20 5HB
Appointment only01633 742 741
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Confidential, no pressure, and we'll explain what's involved before you commit to anything.