Website Privacy Policy

In this page

This policy explains how Robertsons Solicitors collects and uses personal information through this website, robsols.co.uk. It covers people who visit the site, browse our pages, or contact us through the website, for example by requesting a callback or sending an enquiry.

This policy does not cover our work for clients. If you go on to instruct us, the way we handle your information as a client is governed by a separate client privacy notice, which we will provide to you at that stage.

Who we are

Robertsons Solicitors is a trading name of Robertsons Legal Limited, a company registered in England and Wales (company number 9645024), with its registered office at 6 Park Place, Cardiff, CF10 3RS. We are authorised and regulated by the Solicitors Regulation Authority (SRA number 625915).

For the purposes of data protection law, Robertsons Legal Limited is the “controller” of the personal information collected through this website.

We are registered with the Information Commissioner’s Office under registration number ZA185852.

If you have any questions about this policy or about how we use your information, you can contact us at dataprotection@robsols.co.uk or by writing to the Data Protection contact at our registered office above.

The information we collect

Information you give us. When you request a callback, send an enquiry, or otherwise contact us through the website, we collect the details you provide. This usually includes your name, telephone number, email address, your preferred office, and any information you choose to include in your message.

Information we collect automatically. When you visit the website, we automatically collect certain technical information, including your IP address, device and browser type, the pages you view, and how you move through the site. Some of this is collected using cookies and similar technologies. Our Cookies Policy explains this in more detail.

We do not deliberately collect special category data (such as information about health, beliefs or ethnicity) through the website. Please do not include sensitive details in a website enquiry form, if your matter involves sensitive information, we will gather what we need securely once we are in contact.

How and why we use your information

We use the information collected through the website for the following purposes, relying on the lawful bases set out below.

• To respond to your enquiry or callback request and to take any steps you ask us to take before deciding whether to instruct us. Our lawful basis is our legitimate interests in responding to people who contact us, and, where relevant, taking steps at your request before entering into a contract.
• To send you marketing or updates, such as legal updates or newsletters, where you have asked to receive them. Our lawful basis is your consent. You can withdraw your consent and unsubscribe at any time.
• To keep the website secure, to prevent and detect misuse, fraud or unauthorised access, and to keep records of how the site is used. Our lawful basis is our legitimate interests in protecting our website, our business and our visitors.
• To understand and improve how the website is used, using analytics. Where this relies on non-essential cookies, we act in accordance with your cookie choices; otherwise our lawful basis is our legitimate interests in improving our services.
• To comply with our legal and regulatory obligations, including our obligations as a regulated law firm. Our lawful basis is compliance with a legal obligation.

Where we rely on legitimate interests, we have considered whether those interests are outweighed by your rights, and we believe they are not. You can ask us for more information about this assessment at any time.

Automated decision-making

We do not, through this website, make decisions about you that have a legal or similarly significant effect using solely automated means, and we do not carry out profiling of that kind. If this were ever to change, we would update this policy, tell you, and explain the safeguards that apply, including your right to ask for a person to review the decision and your right to challenge it.

Who we share your information with

We do not sell your personal information, and we do not share it for anyone else’s marketing.

We use a number of trusted third-party services to run the website, respond to your enquiries, take payments and understand how the site is used. Where these providers handle personal information on our behalf, they do so under our instructions and under appropriate data protection agreements. The main third parties whose services we use, and whose own privacy policies you may wish to read, are:

• IONOS, our website hosting provider, which stores the website and the messages you send to us through it. IONOS privacy policy
• Legl, which we use to take card payments securely when you pay us online. Legl privacy policy
• Google, whose analytics tools help us understand how the website is used. Google privacy policy
• Microsoft (Bing), whose analytics tools we use to understand how visitors find and use the website. Microsoft privacy statement

We may also disclose information where we are required to do so by law, by a court, or by a regulator, or where it is necessary to protect our rights, our property, or the safety of others.

Storing your information and international transfers

We aim to store personal information within the UK or the European Economic Area. Where any of our providers process information outside the UK, we put appropriate safeguards in place, such as the UK’s International Data Transfer Agreement or an approved transfer mechanism, so that your information remains protected to UK standards.

How long we keep your information

We keep website enquiry information only for as long as we need it. If you contact us but do not go on to become a client, we keep your enquiry for 3 months and then delete it, unless we need to keep it longer to deal with a query or to meet a legal obligation. If you become a client, your information is dealt with under our separate client privacy notice and retention policy. Marketing preferences are kept until you unsubscribe.

Your rights

Under data protection law, you have a number of rights over your personal information. You can ask us to:

• give you access to the personal information we hold about you;
• correct information that is inaccurate or incomplete;
• delete your information, where there is no good reason for us to keep it;
• restrict or object to how we use your information; and
• provide your information to you, or another organisation, in a portable format, where that right applies.

Where we rely on your consent, you can withdraw it at any time. Withdrawing consent does not affect anything we did before you withdrew it.

To make a request, contact us using the details at the top of this policy. We will respond within one month of receiving your request. If we need to confirm your identity or ask you to clarify what you are looking for, the one-month period may not start, or may pause, until you have provided what we have reasonably asked for. If your request is particularly complex, we may extend the time to respond and will tell you if so.

There is normally no charge for exercising your rights.

How to raise a concern or complain

If you are unhappy with how we have handled your personal information, please contact us first using the details at the top of this policy. We take concerns seriously. We will acknowledge your complaint within 30 days and respond as soon as we reasonably can.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at any time. You can find out how at ico.org.uk, or by calling 0303 123 1113. We would, however, appreciate the chance to put things right first.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. Where the change is significant, we will make this clear on the website.

Contact us

Robertsons Legal Limited
6 Park Place, Cardiff, CF10 3RS
dataprotection@robsols.co.uk
029 2023 7777