New Build Purchases.
Buying a new-build home comes with its own rules, tight exchange deadlines, developer contracts written in the builder's favour, and warranties in place of a survey. We handle it all and keep you protected.
How does buying a new build work?
Buying a new-build home is different from buying an existing one, and the differences matter. You are often buying off-plan, agreeing to purchase before the home is finished, on the strength of plans and a specification. You reserve the plot and pay a reservation fee, then face a tight deadline to exchange contracts, usually within 28 days. The developer’s contract is written in its favour, and your main protection against defects is a structural warranty rather than a survey. We handle the legal work, hold the developer to the contract, and make sure you understand exactly what you are buying before you are committed.
Why instruct a solicitor early?
On a new build, speed is everything. The developer’s 28-day exchange deadline is far shorter than the timeline for a normal purchase, and missing it can mean losing your reservation fee and the plot being put back on the market. That leaves very little time to review the contract, run searches and get your mortgage in place. The single most effective thing you can do is instruct us on the day you reserve, not days later, we order searches straight away and work to the deadline so you are not caught out.
Warranties, not surveys
Most new builds come with a 10-year structural warranty from a provider such as NHBC, which is also what your mortgage lender will require. A warranty is not the same as a survey: it covers structural defects, not the quality of every finish. Before you complete, it is well worth having a professional snagging inspection to pick up defects while the developer is still on site and obliged to put them right. The New Homes Quality Board oversees standards for many new homes. We check the warranty is in place and properly transferable, so it protects you and any future buyer.
Reading the developer’s contract
Developer contracts contain terms you would not see in an ordinary purchase, and some of them can catch buyers out. We read the contract closely and report to you on the points that matter, in particular the long-stop date (the final date by which the developer must finish, and your right to walk away and recover your deposit if they miss it), any right to vary the specification or estate layout, and any restrictions on letting. You should never feel pressured to exchange before you understand what you are agreeing to.
Help to Buy and other schemes
If you are buying with the help of a scheme, there are extra legal steps, so tell us at the outset. Schemes such as shared ownership involve reviewing both the purchase and the lease carefully, and government equity loans add their own documentation and obligations. In Wales, the Help to Buy – Wales scheme is closing to new applications, so timing matters if you are relying on it. We will factor the right steps in from the start so the scheme side does not hold up your purchase.
How we help
We act for new-build buyers across South Wales and the South West, on houses and flats, with and without schemes. We are quick off the mark, firm with developers, and clear about the contract you are signing. To get started, or for a quote, you can request a callback or contact our team. For a new flat, see also leasehold conveyancing and, in a taller building, high-rise conveyancing.
New-build deadlines are tight and the contracts are one-sided, we move fast and make sure you're properly protected before you commit.
Our approachClear advice. Practical next steps.
Every new build purchases matter is different. We start by understanding your situation before we recommend an approach.
We won't push you toward a process that doesn't fit. We won't drag things out. And we'll always tell you what something will cost before we start it.
- A dedicated specialist for your matter, backed by the wider Robertsons conveyancing team
- Transparent pricing — clear written costs before any work begins
- Plain-English advice — no jargon, no surprises
- Offices across South Wales and the South West
What to expect, step by step
Reservation
You reserve the plot and pay a reservation fee; instruct us straight away, as the clock starts now.
Searches and contract review
We order searches, review the developer's contract and the title, and report to you on anything unusual.
Exchange
We aim to exchange within the developer's deadline (often 28 days), with your deposit paid and the contract binding.
Build completion
For an off-plan purchase, the developer finishes the build; we keep an eye on the long-stop date that protects you if it runs late.
Completion and registration
On notice of completion we complete the purchase, deal with the tax, and register your ownership at HM Land Registry.
Real stories from real clients
“Very efficient & professional service from the conveyancing team who kept me informed throughout & removed the complexities of the registered title. I can't thank them enough.”Alun Lewis Martin Conveyancing
“Robertsons have just helped us with the purchase of our first property and they were fab! Communication was always prompt, everything was always actioned and the process was quicker than expected.”Anon Cardiff · Buying a property
“I cannot recommend Kim and her team highly enough for the conveyancing on my house purchase. Their professionalism and attention to detail made a potentially stressful process feel seamless, with timely updates throughout.”Aoife Cardiff · Buying a property
Who would be looking after you?
Some of your new build purchases team at Robertsons.
Gemma Berrow
Gemma is a Conveyancing Executive in our Barry office. She began her career in residential conveyancing in 2012 and now guides clients through the sale and purchase of their homes, with a particular reputation for supporting first-time buyers through a smooth, stress-free process.
View profileHelen Barry
Helen is a Director at Robertsons Solicitors and head of the Residential Conveyancing department, working alongside the Managing Director in the running of the firm. She has wide expertise across residential property, from sales and purchases to equity release and high-net-worth transactions.
View profileKim Swallow
Kim is a Lead Senior Associate in the Residential Conveyancing team at Robertsons Solicitors, working across the Cardiff, Newport, Swansea and Bristol offices. She handles a full range of property matters, including high-rise leasehold, shared ownership, Help to Buy and new-build purchases, and is known for guiding first-time buyers clearly through the process. She holds the Law Society's Residential Property Advanced Accreditation.
View profileNatalie Wride
Natalie is a Conveyancing Executive in our Barry office, where she has worked for over 20 years across wills, matrimonial and conveyancing. She now focuses on residential conveyancing, guiding clients through the sale and purchase of their homes.
View profileQuestions clients ask us about new build purchases
Yes — though developers are often reluctant to reduce the headline price, which they want to protect for comparable sales on the same development. Negotiation is more commonly successful on extras and incentives: upgraded kitchen or bathroom specifications, flooring, landscaping, white goods, or a contribution to legal fees and stamp duty. Developers are more likely to offer incentives when a development is not selling as quickly as planned, at the end of a financial quarter, or when a number of plots are still available. Some incentives — particularly cash-back or deposit contributions — can affect your mortgage, as lenders must be told about them. Your solicitor is obliged to disclose any incentives to your mortgage lender.
Yes — there is no legal restriction on selling a new build property immediately after purchase. However, new builds typically sell at a premium over comparable second-hand properties, and that premium can evaporate quickly once the development is complete and the property becomes 'second-hand.' Some buyers find that the resale value in the early years is lower than the purchase price, particularly if the developer is still selling similar properties on the same site. Some developer contracts contain restrictions on subletting or short-term letting — check the contract and lease carefully before buying if your intention is to let rather than occupy. If you bought through a government scheme such as Shared Ownership or Help to Buy, additional rules may apply on resale.
A traditional survey is less commonly obtained on a new build because the structural warranty — such as NHBC Buildmark — provides protection against structural defects. However, a professional snagging inspection is strongly advisable before completion to identify defects while the developer is still on site and legally obliged to remedy them. Some buyers also commission an independent structural survey, particularly where they have concerns about the build quality or where the warranty provider is less well-known. A mortgage lender's valuation is carried out for the lender's benefit — it is not a structural survey and will not flag defects. Whether to commission an independent survey is a judgment call, but a snagging inspection should be considered standard.
Buying a new build involves several important differences from a standard resale purchase. The property may not yet be built — you are often buying off-plan, based on plans and specifications rather than a finished home. Developer contracts are written in the developer's favour and contain clauses you would not find in a standard residential transaction. Exchange deadlines are typically much shorter — developers usually require exchange within 28 days of reservation. Completion dates can shift. The property will be registered at HM Land Registry for the first time, which involves additional legal steps. Warranties replace surveys as the main protection against defects. And where government purchase schemes are involved — Help to Buy, Shared Ownership, Right to Buy — the legal process has further layers. Instructing an experienced solicitor promptly is essential.
New build contracts typically contain a long-stop date — the final date by which the developer must complete the property. If the developer cannot complete by the long-stop date, you generally have the right to withdraw and recover your deposit in full. Between the anticipated completion date and the long-stop date, developers usually have the right to delay completion without penalty, which can cause significant disruption — particularly if you have given notice on a rental property or arranged a sale to coincide. Some contracts include compensation provisions for delay, but many do not. Your solicitor should review the contract carefully for the long-stop date, delay provisions, and your rights if the developer becomes insolvent before completion.
A reservation agreement is a short contract between you and the developer that takes the property off the market for a fixed period — typically 28 days — while you arrange your mortgage and instruct a solicitor. You pay a reservation fee, usually between £500 and £2,000, which may be refundable in full, in part, or not at all depending on the agreement if the purchase does not proceed. Signing a reservation agreement does not legally commit you to buying the property — you only become legally bound at exchange of contracts. However, losing the reservation fee and the compressed timeline that follows are real pressures. Read the reservation agreement carefully before signing and instruct a solicitor immediately afterwards.
An exchange deadline is the date by which the developer requires contracts to be exchanged — typically 28 days after reservation. This is significantly shorter than the timeline for a standard resale purchase, where exchange usually happens after 10 to 16 weeks. The compressed timeline puts pressure on buyers, mortgage lenders, and solicitors to complete all legal due diligence, searches, and mortgage offer processing within a very short window. Missing the exchange deadline can result in losing your reservation fee and the plot being remarketed. Instructing a solicitor on the day of reservation — not days later — and choosing a lender known for fast mortgage processing are the most effective ways to meet the deadline.
Snagging is the process of identifying defects, incomplete work, or poor-quality finishes in a new build property. Common snags include cracked plasterwork, poorly fitted doors and windows, missing fixtures, uneven flooring, and incomplete decoration. You are entitled to carry out a snagging inspection before legal completion — ideally with a professional snagging inspector — and to require the developer to address any defects before you move in. In practice, many developers prefer to deal with snags after completion, but having them recorded in writing before you complete strengthens your position. The developer is legally obliged to remedy defects reported within the first two years under the terms of most structural warranties.
New build houses are typically sold freehold, though leasehold houses do still exist on some older developments — a practice that has been heavily criticised and is due to be curtailed by the Leasehold and Freehold Reform Act 2024, which provides for a ban on new leasehold houses in most circumstances. That ban is not yet in force, but the direction of travel is clear. New build flats are almost always leasehold, with the freehold retained by the developer or a management company. When buying a new build flat, the lease terms — particularly service charges, ground rent provisions, and the management structure — deserve careful scrutiny. Ground rent on new leases granted after 30 June 2022 must be zero (peppercorn) under the Leasehold Reform (Ground Rent) Act 2022.
The same searches required on a resale purchase are needed on a new build: local authority, drainage and water, and environmental searches. Some additional searches may be relevant depending on the location — coal mining, tin mining, or ground stability searches where appropriate. Because new build developments are often on previously developed or industrial land, environmental searches are particularly important and may reveal contamination or remediation history. Your mortgage lender will require searches as a condition of the loan. Search results take time — ordering them immediately on instruction is important given the compressed exchange deadline typical of new build transactions.
Developer contracts are drafted in the developer's favour and contain provisions that would not appear in a standard residential contract. Key things to scrutinise include: the long-stop date and your rights if the developer fails to complete by it; the specification — what exactly is included in the property and what can be changed; clauses allowing the developer to make changes to the specification or the estate layout; overage or clawback clauses that require you to share future development profits; restrictions on subletting or short-term letting; and for leasehold properties, the service charge structure and management arrangements. Your solicitor should report on all unusual or onerous terms before you exchange — do not be pressured to exchange without understanding what you are agreeing to.
Most new build properties come with a 10-year structural warranty from a provider such as NHBC Buildmark, Premier Guarantee, or LABC Warranty. These typically cover structural defects for 10 years, with the first two years being a developer defects period during which the developer is responsible for putting right any defects reported. Mortgage lenders require a recognised warranty as a condition of lending on new builds. Warranties are not the same as a survey — they cover structural and certain other defects but do not guarantee the quality of finishes or fittings. The warranty transfers to subsequent buyers if the property is sold within the warranty period, which is an important selling point.
Have a question that isn't covered here? Speak to one of our new build purchases specialists directly.
Practical advice you can read at your own pace
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Buying a home in Wales: how it's different from England
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Land Transaction Tax in Wales: what you'll actually pay
Buy a home in Wales and you pay Land Transaction Tax, not Stamp Duty - with different bands, no first-time buyer relief, and its own second-home rates.
Across South Wales and the South West
Cardiff
6 Park Place, Cardiff, CF10 3RS
029 2023 7777
Visit office pageSwansea
Princess Quarter, 18 Princess Way, Swansea, SA1 3LW
01792 720 721
Visit office pageBarry
6 St Nicholas Road, Barry, CF62 6QW
01446 745 660
Visit office pageBristol
Trym Lodge,1 Henbury Road, Westbury-On-Trym, Bristol, BS9 3HQ
Appointment only0117 325 9545
Visit office pageNewport
8a Pentonville, Newport, NP20 5HB
Appointment only01633 742 741
Visit office pageGet started with our new build purchases team
Confidential, no pressure, and we'll explain what's involved before you commit to anything.