Client Manager

Job Description:

We are in search of a Client Manager to augment our dynamic team. This vital role involves managing and enhancing client relationships, overseeing the delivery of top-tier legal services, and playing a key part in the firm’s overall strategy for client services.

The role

Location: Cardiff

Contract Type: Full-time

Hours: 9am to 5pm, Monday to Friday

Start Date: With Immediate Effect

Salary: Depending on Experience

Key Responsibilities:

1. Client Relationship Management: Cultivate and sustain robust relationships with clients, understanding their unique needs and ensuring their satisfaction with our legal services.

2. Business Development: Support the identification of new business opportunities and contribute to the firm’s expansion by promoting its services.

3. File Opening Procedures: Oversee and streamline the process of file opening for new clients or matters, ensuring compliance with legal and firm-specific protocols.

4. Service Delivery: Supervise the provision of legal services to clients, guaranteeing efficiency, quality, and adherence to legal standards.

5. Cross-Functional Collaboration: Collaborate closely with departments to ensure coordinated efforts and a seamless client experience.

6. Feedback and Improvement: Actively solicit client feedback to identify improvement areas and implement strategies to elevate service quality.

7. Debt Recovery and Invoice Management: Assist in the recovery of debts and overdue invoices, ensuring effective and efficient handling of these financial matters.

8. Reporting and Analysis: Monitor, report on, and analyse client service metrics to inform strategic decision-making about service approaches.

Qualifications:

– Demonstrable experience in client service or relationship management, ideally within a legal or professional services setting.

– Exceptional communication and interpersonal skills.

– Strong organisational and project management capabilities.

– Adept at working in a team-based environment.

– Proficient in Microsoft Office and client management software.


  • Salary packages, appraisals and reviews
  • Company pension
  • Free on-site car parking
  • Loyalty Bonus
  • 'Thank You' Bonus scheme
  • Subsidised legal fees
  • Employee staff finder bonus

  • Recognition awards
  • Support with charity fundraising
  • Social fund for staff events
  • Saver Scheme

  • Life Assurance (after 3 months service)
  • Private medical cover (after 12 months service)
  • Employee Assistance Programme
  • Eye Care
  • Annual Flu Vaccine
  • Holiday cover
  • Casual dress where appropriate
  • Workload management
  • No weekend working

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