Disputes & Claims.
Dispute resolution and litigation solicitors across South Wales and the South West. We aim to settle without court wherever we can, and give you a straight, honest assessment of where you stand from the very first meeting.
How can we help
Most disputes can be resolved without going to court. Our dispute resolution solicitors help individuals and families across South Wales and the South West settle the majority of cases through negotiation or mediation, covering personal injury and professional negligence claims, disagreements with a neighbour over a boundary, problems with a property or a building project, difficulties between landlords and tenants, and disputes over contracts and unpaid money. Whatever the problem, our aim is the same: to resolve it as quickly and sensibly as we can, and to keep you informed and in control of the decisions along the way.
A dispute is rarely just about the law. It can be stressful, expensive and slow, and it often drags on longer than anyone expected. People usually come to us worried, about the cost, about their chances, and about whether they even have a case worth pursuing. So our first job is to give you a straight answer. At our first meeting we’ll set out the strengths and weaknesses of your position, the likely cost, and the realistic outcomes, so you can make an informed choice about whether and how to proceed.
We’ve been resolving disputes for people in Wales since 1903, and that experience has taught us that going to court is rarely the first or best option. Most disputes settle through negotiation or mediation, without ever reaching a courtroom, usually the quicker, cheaper and less stressful route. Where court genuinely is necessary, we’ll prepare your case carefully and represent you through every stage.
How we’re paid depends on the type of dispute. We’ll explain the funding options that apply to your case at our first meeting and give you a clear estimate before any work begins, so the cost never comes as a surprise. And we’ll always tell you honestly when a claim isn’t worth pursuing, even when that’s not the answer you were hoping for.
Which route is right for your dispute?
Court is rarely the first step, and often not the best one. Here’s how the main ways of resolving a dispute compare on time, cost and outcome.
| Negotiation | Mediation | Court | |
|---|---|---|---|
| Typical timescale | Weeks–months | 1–3 months | 9–18 months+ |
| Relative cost | Lowest | Low–moderate | Highest |
| How it works | Your solicitor negotiates with the other side on your behalf, usually in writing | A neutral mediator helps you both reach a settlement | A judge hears the case and decides |
| Is the outcome binding? | Only if both sides agree terms | Only once you sign a settlement | Yes, and enforceable |
| Best for | Most disputes, as a first step | Parties willing to compromise to avoid court | Cases that can’t be settled, or where a binding ruling is needed |
Negotiation
Mediation
Court
Some disputes — particularly property, construction and contract matters — can also go to arbitration or adjudication, where a neutral third party makes a binding decision. For money claims under £10,000, a free mediation session is now a required step before a court hearing. Cost depends on the complexity of your case; we’ll set this out and quote in writing before any work begins.
Specialist disputes & claims — whatever stage you're at
Find the area most relevant to your situation below.
Boundary & Neighbour Disputes
Boundaries, easements, rights of way, hedges, trees, noise and other neighbour-conduct issues.
Learn more →Civil Litigation & Court Claims
Court claims, defences and counterclaims — typically for matters above £10,000.
Learn more →Contract & Service Disputes
Breach of contract, faulty goods, defective services — both consumer and business.
Learn more →Landlord & Tenant Disputes
Possession claims, deposit disputes, rent arrears and disrepair.
Learn more →Mediation & ADR
Resolving disputes away from court through mediation and other alternative dispute resolution.
Learn more →Personal Injury & Medical Negligence
Accidents at work, road traffic, public liability and medical negligence claims.
Learn more →Professional Negligence
Claims against solicitors, accountants, surveyors and other professional advisers.
Learn more →Property & Construction Disputes
Disputes over works, building defects, party walls, and adjacent landowner rights.
Learn more →Free tools for disputes & claims
Quick, free and private. Get an instant indication, then talk it through with us.
"Responsive and speedy. Will use again and would recommend."
Client testimonialHow we work with Disputes
Most people come to us frustrated, worried about cost, or unsure whether they have a case at all. So our first job is to give you a straight, realistic assessment. The legal strategy comes after that.
- An honest view of your prospects from the outset, including when a claim isn't worth pursuing
- A clear estimate of likely costs before any work begins
- Settlement explored first, with court pursued properly when it's the right step
- Backed by the wider firm, property, employment and business expertise when your dispute needs it
Who would be looking after you?
Some of your disputes & claims specialists, supported by the wider Robertsons team.
Liz O'Connor
Liz is an Associate Director in the Litigation & Dispute Resolution team at Robertsons Solicitors and heads the firm's Employment department. Qualified in 2008, she has over 15 years' experience advising individuals and businesses on employment matters, partnership and shareholder disputes, and a wide range of contentious work, with a practical, commercially minded approach.
View profileLuke Hallinan
Luke is a Director at Robertsons Solicitors and head of the Civil Litigation department. Qualified in 1989, he has over 30 years' experience in contentious litigation for both individuals and businesses, with particular strengths in neighbour and boundary disputes and contentious probate, alongside commercial litigation, property disputes and professional negligence. He founded the firm's debt recovery department.
View profileOlivia James
Olivia is a Litigation & Employment Legal Executive. She supports the team's solicitors across a range of contentious matters, preparing legal documents, managing case files and ensuring client matters progress smoothly and efficiently.
View profileRobyn Bramham-Exley
Robyn is a Litigation and Employment Legal Executive. She supports the firm's Litigation and Employment team across commercial, property, employment and contentious probate matters, assisting with proceedings, witness statements, disclosure and court preparation. She holds the CILEx Level 3 Diploma and CPQ Advanced Paralegal Qualification.
View profileReal stories from real clients
“Great service provided. Always helpful, courteous, friendly and efficient.”Joffie Irvine
“We've used Robertsons a few times and they've been excellent - very thorough, professional, and always keeping us up to date. We highly recommend their service.”Sally Richards
“Excellent five star service from start to finish! Would highly recommend these solicitors to get the job done. Professional and fast.”Anon
What makes us different?
Independent since 1903
Over a century advising families and businesses across Wales, and still independent today.
Honest about your prospects
We'll tell you where you really stand, including when a claim isn't worth pursuing.
Out of court wherever possible
We look to settle through negotiation or mediation first, and go to court only when it's right.
What do clients ask us most often?
Mediation is not, in most cases, a strict legal requirement before issuing a claim — but the courts expect parties to attempt to resolve disputes without litigation, and the pressure to do so has increased significantly. Following the Court of Appeal's decision in Churchill v Merthyr Tydfil (2023), the courts have confirmed they can lawfully order parties to engage in mediation or another form of dispute resolution, and changes to the Civil Procedure Rules (in force from October 2024) expressly give them that power. For most defended small claims (£10,000 or less), cases are now automatically referred to a free mediation service. Unreasonable refusal to mediate can lead to costs penalties even for the party that wins at trial. Our civil litigation service explains the wider costs consequences of refusing to engage in dispute resolution.
Find out about Mediation & ADR →Damages for breach of contract aim to put the innocent party in the position they would have been in had the contract been performed — expectation damages. They cover: direct losses flowing naturally from the breach; and consequential losses that were within the reasonable contemplation of both parties at the time of contracting as likely to result from the breach — the rule in Hadley v Baxendale [1854]. Losses must be proved with reasonable certainty — speculative or unquantifiable losses are generally not recoverable. The innocent party must also mitigate their loss — take reasonable steps to reduce the damage caused by the breach. Damages are assessed at the date of breach in most cases. Evidence of actual financial loss — invoices, contracts, financial records — is essential to support a damages claim.
Find out about Contract & Service Disputes →Boundary and neighbour disputes vary enormously in their complexity and cost. A straightforward dispute resolved by negotiation or mediation can conclude in weeks or months. A contested boundary dispute proceeding to a full trial in the County Court or the First-tier Tribunal (Property Chamber) can take two to three years and cost tens of thousands of pounds in legal and expert fees — often significantly more than the value of the land in dispute. This is one of the most important facts about boundary litigation: the cost of fighting frequently exceeds the value of winning. We charge by the hour and provide a written cost estimate at the outset. A frank assessment of the costs and likely outcome at the earliest stage is essential before committing to contentious proceedings.
Find out about Boundary & Neighbour Disputes →The limitation period for professional negligence claims is six years from the date of the breach of duty, or three years from the date of knowledge — whichever is later — under the Limitation Act 1980. The date of knowledge is when you first knew, or ought reasonably to have known, that you had suffered a significant injury or loss attributable to the professional's act or omission. In some cases — particularly where the negligence was concealed — a longer period may apply. Identifying the date from which time runs can be complex in professional negligence cases: loss may not be apparent until years after the negligent advice was given. Taking legal advice as soon as you suspect negligence is strongly recommended — do not assume there is plenty of time.
Find out about Professional Negligence →Civil litigation can be expensive, and costs recovery is never guaranteed. We charge by the hour and provide a written cost estimate at the outset. In the fast track and multi-track, the general rule is that the loser pays the winner's costs — but the amount recovered is subject to assessment by the court and is rarely 100% of the actual costs incurred. In the small claims track, costs recovery is very limited — usually confined to the court fee and fixed costs. Costs budgeting applies in most multi-track cases: parties must file and exchange costs budgets, which the court approves and which cap recoverable costs. Litigation funding and after-the-event insurance are available in some cases to manage costs risk. An honest assessment of likely costs against likely recovery is essential before committing to proceedings.
Find out about Civil Litigation & Court Claims →Landlord and tenant disputes arise across a wide range of issues: possession proceedings where a tenant will not leave; rent arrears; disrepair and the landlord's failure to carry out repairs; deposit deductions disputed by the tenant; unlawful eviction or harassment; disputes about rent increases; damage to the property beyond fair wear and tear; breaches of tenancy terms by either party; and service charge disputes in leasehold properties. The legal framework differs significantly depending on whether the tenancy is residential or commercial, and between England and Wales — both jurisdictions have recently introduced major reforms to residential tenancy law. Taking legal advice at an early stage — before a dispute escalates — is almost always cheaper and more effective than pursuing or defending proceedings.
Find out about Landlord & Tenant Disputes →Partial fault does not bar a personal injury claim — it reduces the compensation payable under the principle of contributory negligence. If the court finds you were partly responsible for the accident, your compensation is reduced by the percentage of your contribution. For example, if you are found 25% contributory negligent, your award is reduced by 25%. Common examples include not wearing a seatbelt in a road traffic accident, or failing to wear protective equipment at work when it was provided. Contributory negligence is a matter of degree — being partially at fault does not mean you cannot recover anything. Whether and to what extent contributory negligence applies is a factual question assessed on the specific circumstances of each case.
Find out about Personal Injury & Medical Negligence →A boundary dispute arises when neighbouring landowners disagree about the precise location of the boundary between their properties. Finding the true boundary requires examining the title deeds and plans for both properties, any conveyances or transfers that have historically divided the land, physical features on the ground, and in some cases expert evidence from a land surveyor or boundary expert. The starting point is the title register and title plan held at HM Land Registry — but these documents show a general boundary only, not a precise legal boundary. Resolving a dispute often requires comparing historical documents, examining the physical features of the land, and in some cases applying legal presumptions about where boundaries lie — such as the presumption that a boundary hedge and ditch belongs to the owner on the hedge side.
Find out about Boundary & Neighbour Disputes →Didn't find what you were looking for? Speak to one of our disputes & claims specialists directly.
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Across South Wales and the South West
Cardiff
6 Park Place, Cardiff, CF10 3RS
029 2023 7777
Visit office pageSwansea
Princess Quarter, 18 Princess Way, Swansea, SA1 3LW
01792 720 721
Visit office pageBarry
6 St Nicholas Road, Barry, CF62 6QW
01446 745 660
Visit office pageBristol
Trym Lodge,1 Henbury Road, Westbury-On-Trym, Bristol, BS9 3HQ
Appointment only0117 325 9545
Visit office pageNewport
8a Pentonville, Newport, NP20 5HB
Appointment only01633 742 741
Visit office pageGet started with our disputes & claims team
Confidential, no pressure, and we'll explain what's involved before you commit to anything.